Privacy, cookies & terms
Privacy & Cookies
Eataliano operates the eataliano.co.uk website, which provides the SERVICE.
Eataliano is a trading name of La Piccola Dely Limited: La Piccola Dely Limited, Unit 10 Blackthorne Crescent, Slough, Berkshire, England, SL3 0QR Company Number 06137836.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Eataliano website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Eataliano, unless otherwise defined in this Privacy Policy. Our Privacy Policy was created with the help of the Privacy Policy Template and the Privacy Policy Generator from Terms Feed plus the Refund Policy Template.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
Terms & Conditions
At Eataliano, we aim to give you a superb home shopping grocery experience. Please ensure that you have read the following terms and conditions carefully before using Eataliano; they set out what you can expect from us and the terms on which you agree to be bound as and when you place your order.
00. Covid-19 – Special Conditions
During this time of uncertainty and as we are seeing a huge increase in the volume of orders placed on the website, please note below some reminders about our terms & conditions: Unfortunately, we are unable to cancel or amend delivery times on any orders once they have been confirmed. We can still make some additions to orders providing we have at least 4 days notice.
Please bear with our customer care team who are working incredibly hard to get through all enquiries. Please allow 48 hours for the team to get back to you.
1. Becoming a Customer
1.1 To place an order with us, you must be over 18 years of age, require delivery in our area and have a credit or debit card acceptable to us in your name.
1.2 We reserve the right to decline any order or to suspend your Account with us at our discretion.
1.3 Our Terms and Conditions will apply when you place your order.
2. Your Account
2.1 If you wish, you may set up an online account with us to make each visit to our website easier. If you do this, you will be given a user name and a password to use each time you place an order with us.
2.2 You are responsible for all activity on your account. You should ensure that your username and password are known only to you and that access to your computer is restricted to prevent any unauthorised use of your account. You must inform us immediately if you believe your password has become known to anybody else or has been or may be used in an unauthorised manner.
2.3 Please ensure that the information you provide us with is correct and up to date and notify us as soon as possible of any changes.
2.4 Please ensure that you have read our statement on our privacy policy.
3. Contract
3.1 This website is operated by Eataliano. Once you have placed an order on the website we will confirm your order by sending an email to the email address you have provided. This email will list all products you have ordered, the price and delivery details. This is not an acceptance by us. A legally binding contract will only arise once we have completed delivery of the goods to you.
3.2 If you have entered an incorrect email address and receive no email purchase confirmation and/or any other details are incorrect then the onus is on you to contact us to amend your details and we can not be held responsible for the entering of incorrect information or your email service provider spam filtration.
4. Amending or Cancelling the Contract
4.1 Orders are generated and delivered on demand, due to the short delivery timeframes there is no opportunity to amend or cancel your order,
4.2 Should you wish to cancel your order prior to delivery, we may charge you in full for an amount equal to the value or your order, including any delivery cost.
4.3 Where you order goods that are unavailable for any reason, we shall notify you and we will either send a replacement product with your order, or organise a full refund or a voucher within two working days.
5. Price and Delivery Charges
5.1 The price of the goods will be as quoted on the website at the time you confirm your order by clicking “Checkout” and will be inclusive of VAT (if applicable) or any other tax and, subject to paragraphs 5.2 and 6 below, delivery.
5.2 The delivery charge applying to your order shall be set out at the time you checkout. No standard delivery charge shall be applied to orders with a value of £40 or more (except during some of our festive despatch period 17th December-31st December) each year); orders below that value shall be subject to a delivery charge of £5.95. During our festive dispatch there will be an additional premium delivery charge on deliveries during the Christmas period. Note: Next Day Delivery has a flat fee of £7.50.
5.3 If you amend your order prior to the cut off time to increase the quantity of items already ordered, the price charged for the additional items will be the price quoted at the time you made the original order. If, however, you are adding new items to your order, the price charged will be the price quoted at the time you amend the order. The delivery charge shall be amended and applied in accordance with paragraph 5.2.
5.4 We will debit the total cost of your order, including any delivery charge or packaging cost that may be applied, from your debit or credit card at the time you place your order.
6. Premium Delivery Service
Our service is a premium delivery service. Orders are despatched on demand. If for any reason, Stuart fails to meet the premium delivery slot window, a full refund of the delivery charge will be applied.
7. Delivery
7.1 We will always aim to deliver your order within the delivery slot requested by you at the time you place your order.
7.2 If nobody is available at the primary delivery address (nominated by you at the time you place your order) to take delivery of the order, we will leave notification of the delivery instead either to the secondary delivery address or secure place (nominated by you at the time you place your order).
7.3 Our deliveries are made with “no signature required”. In the event that nobody is available to take delivery of your order at either your primary or secondary delivery address or you ask us to leave your goods unattended at a secure place, Eataliano expressly disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however caused.
7.4 If your delivery is refused or not accepted at a recipient’s address, we can not take responsibility for this and can not offer a free replacement box.
7.5 Events outside our control, for example, epidemics, extreme weather conditions, may occasionally mean we are unable to deliver your goods at the time agreed. In these circumstances, we will contact you as early as possible to rearrange the delivery time. In such an event, our liability to you shall be limited to the price of the goods ordered and the cost of delivery.
7.6 From time to time delivery may take additional time due to the size. If you are ordering for a gift or a dinner party we advise to always allow an extra 24 hours.
7.7 Our free standard delivery is applied to your order when you have more than £40 worth of full price items in your bag. You can have both sale or promoted and full price items in your bag but the full price items must total £40 or more.
7.8 Next Day Delivery is not available for 48 hour postcodes. Next Day Delivery cut off time is 1pm on the day before delivery is due Sunday-Friday. Next Day Delivery is charged at a rate of £7.50. Orders placed with Next Day Delivery cannot be amended or cancelled.
8. If you are Dissatisfied
8.1 We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly in writing via the feedback form in the ‘Get in touch’ section of the website.
8.2 Complaints in respect of service will be reviewed by our customer services team and we promise to respond to you within 1 working day whenever possible.
8.3 Complaints in respect of the quality of the goods you receive will be forwarded to our Developmental Chef for review. Please therefore retain product for review, and we promise to respond to you within 1 working day whenever possible with our findings.
8.4 Unfortunately, we are unable to accept the return of any produce delivered to you but, if the goods ordered by you do not meet your reasonable satisfaction, we may, in our absolute discretion, send you a Eataliano credit to the value of the goods that have fallen short of your expectations within 3 working days of a complaint being received.
8.5 On occasion, we may request the return of the goods for inspection but you will always get a voucher once the goods have been received and Eataliano will cover the delivery cost when a receipt for delivery is presented up to a maximum of £15.
9. What We Will Not Be Liable For
9.1 We will not be liable for any indirect or consequential loss or damage of loss of profits arising out of our supply or failure to supply the goods to you.
9.2 Nothing in this Agreement shall in any way limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer.
9.3 Some of our products may contain traces of nuts and other allergens. We will ensure that the contents of each box are clearly listed on our website but it is your responsibility to ensure that you have read the information. If you require further information on allergens, please contact us.
9.4 The goods are sold to you on the basis that you are a consumer therefore we will not be liable for any special losses that you might suffer using, distribution or reselling the goods as part of a business.
9.5 We shall not be liable for goods once they have been delivered to the address or secure place stated in your order.
9.6 Our packaging is designed to ensure our produce reaches you in perfect condition but it is your responsibility to ensure that all perishable goods are refrigerated as soon as possible upon receipt. Further, if you or a third party moves, transports or delivers the goods to any other address following our delivery, we shall not be liable for anything that that third party might do to the goods or any subsequent deterioration in the produce
9.7 Due to the nature of certain artisan products the minimum and maximum weight cannot always be guaranteed. We will not accept liability for under or overweight products, the published price is the unit price. We will however always endeavour to meet weight expectations.
9.8 Please note that we will do our best to ensure that access to our website is uninterrupted and that transmission is error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavour to restore full access as soon as we can.
10. General
10.1 These terms and conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this Agreement shall not prejudice our entitlement to rely on any of our rights in the future.
10.2 We shall not be liable for delays or failures to perform our obligations if that delay of failure arises from events beyond our reasonable control.
10.3 We reserve the right to change our website, policies and terms and conditions at any time but this shall not affect the terms and conditions prevailing at the time you make a purchase.
10.4 Whilst we take the utmost care to ensure that all product descriptions, images, information and prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Colour and shape may vary from those shown on the website.
10.5 This Agreement is governed by the laws or England and Wales and both parties hereby submit to the exclusive jurisdiction of the English courts.
11. Vouchers & Promotional Codes
11.1 Promotional codes entitle you, at the time of ordering, to a saving equivalent to the discount advertised at the time.
11.2 Eataliano reserves the right to decline orders where, in its opinion, a promotional code is invalid for the order being placed.
11.3 Promotional codes cannot be used in conjunction with any other offers or promotions.
11.4 Some offers are not valid on sale items or other discounted products.
11.5 Promotional codes have no monetary value and cannot be exchanged for cash.
11.6 Eataliano are not responsible and have no obligation to honour any promotional voucher code which is obtained via a third party source such as a Voucher Code website if the code is not valid.
11.7 Eataliano reserves the right to cancel or amend the first time shopper offer at any time. Any changes will be posted within these terms and conditions.
11.8 For any additional information, please contact our customer care team by calling 020 8961 4105 or via email info@eataliano.co.uk.
11.9 Any multi-buy offer such as 3 for 2 or 5 for 4, will always deduct the cheapest item from the basket. Your order must contain all products and the basket will automatically deduct the cost for the cheapest item. Only valid on products marked as part of the promotion. Other promotional codes or offers will not be valid against multi-buy offer orders.
12. Weights of Products
12.1 Due to the nature of our products being reared free-range, some product weights may vary slightly at time of products being supplied. Any changes to weights will be clearly communicated to the customer.
13. Shelf Life
13.1 Eataliano will always deliver with the shelf life as advertised on the website as a minimum.
14. Age Restriction
14.1 There may be instances where due to restrictions (legal or otherwise) or practices in relation to a Product, we are prevented from being able to deliver it to you (for example age- or country-restricted products such as alcohol). Eataliano shall not be held liable in relation to any Product that we are unable to sell or deliver to you as a result of such restrictions. Please refer to the Product Description of your selected Product(s) to see if any restrictions apply. In the event that a restriction is enforced after you have placed your Order with us, we will do our utmost to notify you as soon as reasonably practicable.
14.2 If you place an Order for any Products which are age-restricted, you warrant that you meet the age requirement for that Product, for example over eighteen (18) years to place an Order for any alcohol product. It is an offence to buy or attempt to buy age-restricted Products if you are under age or to purchase such Products for someone else who is under age.
14.3 We reserve the right not to sell or deliver any age-restricted Product to anyone who is, or appears to be, under the required age.
